Terms and Conditions of Service – General Terms and Conditions of Transactions
This website (thecloudkeys.com), is managed by the private company (P.C.) with the name Cloudkeys, company registration number 146813303000, VAT number EL801006772, tax office A’ ATHENS, with the number of the Register of Tourism Enterprises with an EOT operating license 0206E60000811901 and headquarters at 85 Falirou Street, Athens, 11741 Athens, Greece.
Notification and acceptance of General Terms and Conditions of Transactions
The general terms and conditions of transactions set forth herein govern all services described below that are offered to the customer, hereinafter “the customer”, by thecloudkeys.com, hereinafter “the site”. The offer of this service can be made either through thecloudkeys.com website, or by telephone contact through our call centre. By making a reservation or purchasing a product or service offered through thecloudkeys.com, the customer also unconditionally accepts these General Terms and Conditions of Transactions.
The site has been developed and operates in order to provide users with the ability to collect information on tourist goods and mediates the booking of tourist services from third party providers. Booking and purchase of airline tickets, car rentals, hotel reservations, cruises, package tours and trips, ferry tickets and other tourism services, which are offered by the providers of the tourism service listed on the website.
The provision of the site consists exclusively of mediation between customers and providers and its liability is limited to the fulfilment of this provision. The fulfilment of contracts concluded through the site is the sole responsibility of the provider concerned. The customer should consult the general terms and conditions of the organisers/providers in this regard.
In case of a booking is made, the contract binds exclusively the customer and the third-party provider of the specific product or service. Booking products or services through the website is possible only in case of availability of the specific product or service.
thecloudkeys.com has signed exclusive and non-exclusive partnerships with high quality professionals in the area of travel services and continuously evaluates the services provided to the customers with strict criteria in order to achieve the ultimate satisfaction and customer support levels.
Booking / Reservation
For the majority of the provided services, it is possible to make a reservation, ie to book an available service in advance following a relevant explicit order from the respective customer. The booking order binds the customer, who in any case must pay the corresponding price unless otherwise provided in accordance with the applicable to the service that has chosen a booking cancellation procedure which may have followed.
Following the booking process as it is configured and provided on this website, the respective customer instructs thecloudkeys.com to mediate for the supply of the selected tourist good by the respective third-party provider. Reservations are confirmed by the provider and thecloudkeys.com undertakes to inform the customer / principal about this confirmation. Each customer must be aware of and unconditionally accept the terms set by the respective third-party provider regarding the supply of the goods/services he chooses and receives and bears the relevant responsibility.
In case of short-term changes in any service on behalf of the provider chosen by the customer, e.g. In the event of a flight delay or cancellation, car change, accommodation change, etc., thecloudkeys.com will endeavor to contact the customer by telephone or e-mail and to inform the customer if they receive timely notification from the supplier. For transfers, delays and cancellations of flights or other travel services and products of the supplier thecloudkeys.com bears absolutely no responsibility.
The customer is responsible for complying with the terms set by the respective provider, such as. the conditions set by each airline regarding check-in time or confirmation of return flights. The customer is informed about these terms by the specific provider.
Booking confirmation – Delivery of travel documents
In case of booking / reserving a travel service through the website thecloudkeys.com the customer will receive a confirmation for the reservation via e-mail.
The customer is obligated to immediately check the correctness of the confirmation information (name, surname, date of departure – return, destination, etc.) and to inform thecloudkeys.com of any errors made during the registration. The way the customer enters the name in the system must correspond exactly to the way it appears in the passport or ID. Errors reported after the expiration of the business day in which the booking was registered by the customer will not be taken into account. In no case can thecloudkeys.com guarantee that the correction of the error is possible at no cost even in the timely notification by the customer. Many providers do not make any error corrections after the booking has been entered by the customer. It is noted that the late reporting of errors or the impossibility of correcting them in no case gives rise to a right of withdrawal from the contract.
In case of hotel reservations the customer receives an e-mail confirming his reservation as well as the prepaid order (Voucher) for the hotel. Attention, the printing of the Voucher and its presentation at the hotel reception on the date of your arrival is mandatory.
In case of car reservation the customer receives a confirmation e-mail which he presents to the car rental company. In case the rental is accompanied by a prepayment, the customer will also receive the prepaid order (Voucher) which he will present to the rental company.
In case of organized excursions – trips, as well as Fly & Drive packages, the customer receives a confirmation e-mail. The package trip newsletter can be picked up either at the email address or at thecloudkeys.com offices within a week of departure.
Domestic and international ferry tickets are sent to the customer by post, by courier, by email or can be picked up from our offices. It is also possible to pick them up from the ferry company’s kiosk at the port of departure (usually located inside the gate of the respective ship). In this case the customer will receive his reservation code by phone or e-mail.
Thecloudkeys.com is not responsible for any loss of tickets or travel documents sent by post.
Thecloudkeys.com bears absolutely no responsibility for the travel documents (passports, visas, etc.) that the customer is required to possess in order to make a trip. Obtaining the required travel documents is the responsibility of the passenger.
Opening Hours – Customer Service
Cloudkeys offices serve customers by phone during business days and hours of the week. In case of reservations concerning travel services with a departure / arrival date on a holiday or a weekend, the company provides telephone support for emergency events.
Thecloudkeys.com’s fee for its mediation is included in the total price of the service or product offered. Thecloudkeys.com is informed about the prices of travel products and services by the respective provider.
Thecloudkeys.com is not responsible for price changes by the provider. Thecloudkeys.com is not responsible for any booking fees charged by the respective provider in the event of travel cancellation or service cancellation. These fees are borne exclusively by the customer.
Means of payment
Payment methods are listed on thecloudkeys.com website separately for each product or service. Only the payment methods mentioned on the website will be accepted. Please note that most types of credit cards are accepted.
In case of payment by a third-party credit card, the written consent of the cardholder is required and the simultaneous acceptance of the cardholder’s transaction through the bank from which his card was issued. If the acceptance of a transaction is not completed by the bank within 72 hours, thecloudkeys.com has the ability to cancel the service offered by informing the customer and without any additional obligation. In case the payment method is by credit card, the entire amount will be charged upon completion of the reservation.
In case the payment is made by deposit in the bank, usually a deadline of 24 hours is given for the deposit of the entire amount.
Thecloudkeys.com has no obligation to transfer tickets or other travel documents to the customer before paying the price. In any case, the customer’s obligation to pay the price, for the services and products he has ordered, remains.
Thecloudkeys.com may invite the customer to provide proof of their home address or a copy of their credit card or bank account receipt by fax or by post before the final issue of the ticket.
Cancellation and change policy
The possibility of changing or canceling a ticket, a trip or another product or service provided by thecloudkeys.com depends on the terms set by the respective provider. The costs that may arise in case of change or cancellation of a travel service, which is determined by the terms of each provider, are borne exclusively by the customer. In the event that the provider grants the customer the right to cancel or change the selected product or service, the customer, who wishes to make any change or cancellation of a reservation, is obliged to inform our company in writing via e-mail to [email protected] informing about his request. If the cancellation / change order is sent out of business hours then the next business day will be considered as the day of receipt of the relevant order. The company can not cancel or modify a reservation if it has not received the written order of the customer as mentioned above.
In the event of a cancellation, or partial cancellation, of a reservation, a trip or another product or service made by the customer through thecloudkeys.com, thecloudkeys.com fee for its mediation will not be refunded.
The date for a refund depends on the type of service. In particular, in case of cancellation or change concerning airline tickets, the refund will be made if the airline itself has proceeded with the refund process. Refunds to the customer will be made no later than the end of the following month from the date of cancellation. For possible delays due to the airline, our company does not bear any responsibility.
Refunds for the other services of the site will be made after 30 days from the date of cancellation.
Provisions for passports, visas, foreign exchange and health provisions
In case the customer travels abroad, the current provisions regarding passports, visas, customs, taxes, as well as the provisions for import and export, as well as the sanitary provisions must be observed. The responsibility for the observance of the above provisions lies with the customer. For valid information the customer should contact the provider of the specific trip or the consulate of the country in which he is going to travel.
Responsibility of the site
The information, software, products and services presented on this website may contain inaccurate information or typographical errors. More specifically, the site and its affiliates do not warrant the accuracy or liability for inaccuracies regarding hotels, provided photos, product descriptions, hotel services or other descriptions presented on the website, as the majority of them are provided directly by them. corresponding suppliers. This information changes from time to time. The site, its affiliates and suppliers have the right to improve or change the website whenever they deem it necessary. The carriers, hotels and other suppliers that provide travel or other information on the site are independent companies and not representatives or employees of the site. The site and its affiliates are not responsible for acts, errors, omissions, warranties, breaches or denials of any supplier or for any injury, death, destruction of property or other damages or damages and expenses that may arise. The site and its affiliates do not bear any responsibility and will not compensate for any event of delay, cancellation, excessive bookings, strike, force majeure or other cause other than its direct control. In addition, it bears no liability for any additional departure, omission, delay, change of route or act of any state or other authority.
The site has at its database over 90,000 hotels, including some 2-star ones. These hotels are intended for travelers who want to travel as cheaply as possible and are not accommodation recommended to our customers. Our website does not recommend a specific hotel and does not guarantee the quality of all the hotels presented on our website.
The site makes every effort for the good operation of its website. In no event shall the site, its affiliates and its respective suppliers be liable for any direct, indirect damages resulting from and / or associated in any way with the use of this website or with any delay or inability to use this website or for any information, software, product or service obtained from this website or otherwise resulting from your use of this website, whether or not it is based on a contract, damage or direct liability.
The use of the website must have exclusively legal purposes and must be done in legal ways so as not to restrict or impede its use by third parties. The customer is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions that may cause damage or malfunction to it, affect or endanger the provision of its services site.
By using this website the customer guarantees that he is at least 18 years old and complies with the legal conditions of use of this website. The customer is obliged to supervise and take responsibility for any use of the website by minors in the name or on behalf of (the customer).
It also guarantees the correctness and completeness of all information and data, which concern the customer’s person or his family members, which are transmitted in the context of use of this website.
Any booking made for profit, misleading purposes or for the purpose of deception or in the event of an increase in demand is prohibited. The possibility of booking services or products through this website may be used only in the case of legal bookings and purchases in the name of the customer or in relation to other persons, in the name and on whose behalf he has the right to act.
The customer accepts that the abuse of the services of the website of the site may result in the exclusion of the specific customer from the access to the services of this website.
Each customer is required to enter the correct contact details when booking. In case of error site does not bear any responsibility. If the customer represents a company and wants to issue an invoice, he must enter the correct details for the issue.
Intellectual property – trademarks
The intellectual property and all other protected rights concerning the website belong to the site. The content of this website belongs exclusively to the site. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Website Content Provider. The site name as well as all trademarks, logos and all graphic designs displayed on the website are the property of the site or the property of the third party providers of the respective services.
Applicable law – Jurisdiction
The law that applies to the relations between the users and the website is exclusively the Greek law except for the rules of the private international law.
The courts based in Athens (criminal and political) are responsible for resolving any disputes that may arise between the parties.
Modification of the General Terms of Transactions