Building management services in selected areas of Athens
Building preparation and management services for promoting the apartments on vacation rental platforms and to corporate Cloudkeys customers who are actively looking for furnished apartments for their staff and business partners.
- Reservation management
- Payment and credit card management
- Tax statements to the local authorities
- Rental payments to owners until the 15th of every month
- Technical support and minor repairs
Excellent hospitality services
We meet the guests in person and actively;and substantially support their experience of Athens with great suggestions based on their personal preferences. We support all guest needs and act almost immediately in case of a damage or malfunction in the property 24 hours a day.
Cloudkeys treats all properties in its portfolio with the same level of professionalism. All buildings under management are treated like they are our own.
Accounting – Tax Remittance – Short-term Rental Tax Register
Cloudkeys provides all necessary tax declarations and remittance, such as the short-term rental registry of the Tax Authorities in Greece without extra charges and without any obligation from the building owner. The building owner is only required to declare his/her building property revenues once a year.
We provide daily invoicing and receipts for all reservations of the day and we send them to the tax authorities in real-time. Guests have the option of a normal receipt or a business invoice for their stay.
Our team also declares all reservations for each apartment separately in the government’s short-term rental registry.
Transaction, Building and Guest Security
Cloudkeys has developed its own unique security mechanism for validating all credit card payments, the thorough identification of guests and in general the building and all properties under management.
Providing a safe stay for all guests is also of high importance. Cloudkeys verifies the personal information of all guests and does not allow reservations without a verified credit card, ID and/or passport. Our aim is to provide a safe and quality stay for all guests.
Any costs related to installing, maintaining or repairing security systems and all building maintenance costs are payable by the owner.
Cloudkeys owners can choose a technician to undertake any repair or maintenance work, unless there is an emergency for the guests and this person is not available, in which case a qualified professional is dispatched by the company.
Damages in the property
After hosting thousands of guests in the properties under management our experience shows that major damages are exceptionally rare. Typical damages include a broken glass of wine or a guest forgetting the keys at the lock from the inside.
In every case, insurance coverage is highly recommended with specialized insurance products that cover short term rental damages to the building or to any apartment inside the building. Cloudkeys knows the best insurance solutions in Greece and suggests specific companies and products.
Frequently Asked Questions on Our Building Management Services
Cloudkeys charges a commission of 25% on the final cost of the nightly stay the guest pays. Guests pay an additional cleaning and bed-linen fee.
Cloudkeys commission is non-negotiable.
The provision of cleaning services in communal areas of the building is done by Cloudkeys and its cleaning teams. In general, the cleaning of the communal areas inside the building is part of the overall experience for guests.
The average income from the properties we manage is over 150% more of the money a property owner could earn from a long-term lease.
The nightly price for each apartment is determined from multiple factors, such as the immediate local neighborhood, the area, the condition of the building and its apartments, the amenities, the seasonal demand and tens of other factors that we look into for defining our pricing policy that will maximize revenues.
Our experienced team helps you maximize the occupancy and increased profitability of your accommodation. Many of our clients have increased their income by 70-200% compared to their previous collaboration with other companies.
All costs related to maintenance, repairs, furniture replacement and utility bills are charged to the owner of the building. As we already mentioned elsewhere on this page, we highly recommend signing an insurance policy for the building with a company that offers liability and short-term rentals coverage.
Cloudkeys only provide the replacement of bed linen and towels. There is no cost for the owners to purchase bed linen and towels. All these are provided by Cloudkeys.
Owners signing up to Cloudkeys building management services must provide fully furnished, renovated, and equipped apartments. Are there any requirements that are mandatory for Cloudkeys to manage a building? Cloudkeys representatives will inform you for all necessary issues in our relevant communication.
It is of high importance that the property infrastructure such as the plumbing and electrical installations are upgraded based on short-term rental leasings. Cloudkeys always reserves the right to terminate any contract providing building management services in case the property infrastructure can not compete with the intended use for short term rentals.
In the very rare event of damages in an apartment, Cloudkeys will make every effort to demand payment from the guests. These incidents are extremely rare and usually happen to private hosts or poor management companies that do not personally meet the guests.
Initially, Cloudkeys makes the effort to force payment from the guests. In case of a denial by the guest, Cloudkeys files a damage payment request from the short-term rental platform that the guest used to make his/her reservation. If there is another denial, the platform either demands compensation on our behalf or involves the insurance company that it has contracted for such cases.
As we always explain in our meetings with owners that have assigned the management of their property to our company, if you have been involved in a car accident you can understand what insurance companies cover.
Short-term rental platforms such as Airbnb and Booking.com provide their own insurance coverage, however Cloudkeys highly recommends signing a contract with a Greek insurance company.
Short-term Rental Platforms Management
CloudKeys has managed thousands of stays from customer bookings on the world’s leading booking networks. We maintain close contacts and have an upgraded account in most of them and actively participate in events, conferences, and have frequent meetings with senior executives and managers of tourist real estate and short-term rental real estate accounts.
Booking management and listing optimization on the popular Airbnb short-term rental platform. We create or upgrade descriptions and other texts included in your apartment listing and promptly answer potential customer inquiries.
Βooking. com Management
We optimize your home listing on booking.com, one of the strongest booking channels in the world. We manage your property in the account of our company and issue documents to customers. Immediate answering to potential customer questions.
Registration and promotion of your apartment in the network of Expedia which includes many travel agencies mainly in America and independent networks such as Travelocity, Hotels.com, Trivago, ebookers and other popular online booking networks.
We register your property on the increasingly popular HomeAway platform (recently acquired by Expedia but operating as an independent network). We manage the pricing policy and optimize your listing for high ranking in the search results of tourists.