GENERAL TERMS FOR SHORT TERM RENTALS

General

The terms and conditions that are stated in this document govern exclusively the relationship between our company Cloudkeys, Hospitality Services P.C. based at Falirou 85 street, Athens, 11741 (from now on “the company”) and the tenant (from now on “the customer”) who rents an apartment (from now on “the property”) through either the short term rental platforms (from now on “the platform”), through this website, through a phone call to the company’s office or through any other verbal communication.

Every such rental is referred to in this document as “reservation”. The customer is the person who made the reservation and his/her co-travelers who are going to stay with him at the property, if the customer has made a reservation for more than one person.

All reservations are governed by the general terms for short term rentals. This document along with the electronic message that will be sent to the customer after making a reservation contain the entire agreement between the company and the customer and govern the specific terms and conditions for any reservation made at any of the properties that are managed by the company.

There is no term or condition at the current agreement that violates the customer rights according to the national or european legal framework that is in effect in Greece.

ARRIVAL AND DEPARTURE

The customer can proceed for the arrival (check-in) at the property at the arrival date that is specified in the reservation confirmation message (through email or from a verbal telephone agreement) that has been received upon successful reservation.

The times that the check-in service is available are between:

15:00 and 21:00

The check in is possible to be arrange outside the above hours, always wit the acceptance and written approval from the company and there may be an extra charge or no availability so the check in can not happen outside these hours. Also if the customer fails to arrive at the specific date and time that has been agreed, the reservation will be considered cancelled and no refunds will be possible.

The check out on the departure date is mandatory to happen until

11:00 in the morning

If the customer stays beyond the agreed time of checkout without the previous written agreement from the company, the company will have the right to force the customer to leave the property with any legal means available. In this case the customer agrees to pay for every 24 hour period (or the relevant time period) beyond the checkout time double the nightly rate in order for the company to cover any costs incurred by the situation, in addition to any taxes and any legal expenses, which the company will need to pay in order to force the customer to leave the property.

In any case, the customer needs to contact the company in relation to check-in or checkout times as there is no reception desk at the property, and must inform the company at least 2 hour prior to the arrival or the delayed checkout so the company staff can re-arrange and complete the daily work schedule in a timely manner. The company is obligated to put every effort for one of its representatives to be at the property at the specific time of arrival or departure at the entrance of the building and can not be held liable for any delays due to strikes at public transport services, increased road traffic or any other factor.

RENTAL TERMS

The customer must follow all rules, as well as all terms and conditions that are included on any platform that makes available the company properties for renting, the rules of the building the property is located in, the national legal requirements governing any property rental as well as the proper and good behaviour towards the company staff and towards the neighbours of the properties nearby and the residents of the local area. In addition the customer and any extra persons included in the reservation agree to the following terms:

During check-in the company is obligated by the tax authorities to record the VAT number of the person that has made the reservation, in case this person is a greek national, or the passport number, in case this person is a foreign national, according to the greek law 4446/2016 and the ministerial order 1187/23.11.2017.
The company can ask and make a photo copy of the official identification document or the passport of the customer during check-in and use it in case it is asked by the local security authorities, as well as the credit card that was used to make the reservation.
The credit or debit card that was used to make the reservation is mandatory to be present along with its legal owner and an identification document during check-in. The company reserves the right to charge part of the reservation cost before the customer arrives at the property and the rest of the amount during check-in using the point of sales machine that is used during check-in.
Making a reservation on behalf a third-person is not allowed without the prior written approval of the company.

PROPERTY DAMAGE

The customer is responsible for leaving the property along with any other equipment or furniture property that may be available at the property in the exact same condition that was found during check-in. The customer is liable for his own acts or negligence and is also liable for the acts or negligence by any other person that he invites or provides access to the property. As examples, the following are the responsibility of the customer:

• All furniture, equipment, electrical and electronic devices, property infrastructure and decorative items that are found in the property must not have any damage or wear and tear from their use by the customer. For any damage or destruction the customer must pay for repair or replacement in addition to VAT.
• Any household items such as glasses, plates and cooking pots, must be found clean and without damage after their use or the customer must be charged with the cost of replacement or cleaning in addition to VAT. The cleaning fee that the customer has paid and is included in the reservation cost does not include cleaning services for such items used by the customer to prepare meals.
• The customer agrees not to damage the windows or any other property structural infrastructure, including the walls, the electrical, plumbing and electronic infrastructure of the property and is liable for the cost to repair or replace them by the company in addition to VAT.
• If the building that the property is in offers an elevator, its use must be in accordance to the maximum persons and weight allowed and any building rules. The customer is also liable for any damage done to common building areas, including the elevator and for any excessive noise that will cause problems to the company staff or the neighbors.
• The customer is obligated to take all appropriate measures for his security during his stay at the property and especially for personal items of great or minor financial value. The company can not be held liable for any loss or damage of such items.
• Disposing of any item at the plumbing infrastructure and at the bathroom is not allowed, including toilet paper.
• Accommodating more persons than the number that is included in the reservation is not allowed.
• Moving the furniture in the property during the stay is not allowed. Damage from careless usage such as dragging luggage on wooden floors, and any damage inside the property is not allowed.
• Animals are not allowed and must not be allowed in the property unless the company has agreed in writing.
• Smoking is not allowed, including electronic cigarettes or any other smoking products. Candles and any other fire is not allowed in the property.
• Any rude or degrading behaviour towards the company staff, the neighbours or any third party associate such as climate technicians, is not allowed.

Any violation of the rules in this document by the customer allows the company to demand the immediate departure of the customer from the property and refusal of allowing the property to be offered for a short term rental. Any such behaviour will be considered by the company as a cancelled reservation and no refund will be offered and for any illegal activity of the customer the relevant security authorities will be informed.

The company staff or any third partner such as technical staff can enter the property at any time during the reservation if the customer has agreed and has the right to enter the property if the customer has not replied in case of an emergency, repair work or to ensure that the customer has complied with this agreement and any terms and conditions included.

The company reserves the right to ask financial compensation for any damage or fault of the property or any items that are included in the property if the damage can not be rectified immediately after the checkout. This compensation request will be notified to the customer through the relevant courts of law which for the terms of this agreement will be the courts of Athens, or through the platform that was used to make the reservation and the relevant damage claim through the platforms resolution center. The company reserves the right to end its participation with any compensation process offered by the platform and any resolution proces reserving its right to bring the case to the relevant court.

COMPLAINTS

The company puts in every effort, as professionals in its field, to ensure that the customer has a pleasant and memorable stay. If for any reason the customer makes a complaint, the company commits to act as soon as possible for the satisfactory resolution of any issue by the customer, as this is very important for the company.

If any problems arise or there is a disfunction at the property, the customer must contact the company immediately. Usually if problems are identified by the customer and there is an early notification of the company, these problems are quickly rectified, otherwise it is impossible.

In case of a complaint that was not rectified by the company or was not possible to be rectified by the company during the reservation, the customer must send through email all information and any photographic evidence within 14 days after the checkout date.

For avoiding any doubt, the customer is allowed and can contact the company for any issue relating to his reservation or the property.

COMPANY RESPONSIBILITY

The company is liable towards the customer for any damage or destruction caused for any of the terms contained in this document, if it is due to any deceitful or heavy negligence by the company. Any compensation can not be more than the amount that the company has received from the reservation of the customer.

The customer must take serious consideration that the company can not be held liable for any business losses, independently if they were caused or not by the customer.

LEGAL AND JURISDICTION

This agreement and any obligation that derives from this agreement between the company and the customer is under the jurisdiction of the greek law. Furthermore, for any claim, argument or legal issue the relevant courts of Athens must be used.

OTHER TERMS

The customer does not have the right to transfer the reservation along with all rights and obligations derived from this agreement without the prior notification and written approval of the company.